Refund Policy

Refund of Registration Fees Policy


General

Dogs and Cats Online is an IT system that manages dog registration databases, on behalf of each of the 68 SA councils. Your starting point for any enquiries, disputes or refunds is with your local council.

Dog Registration Fees

Dog registration fees for dogs are set by councils and collected via Dogs and Cats Online. Dog registration fees expire on 30 June annually. A portion of dog registration fees is retained in the Dog and Cat Management Fund, which is 24 percent for metropolitan councils and 12 percent for non-metropolitan councils.

Where an error has been made in the payment process in Dogs and Cats Online resulting in a duplicate payment or over payment, Council can process a full refund to rectify the payment error.

If a dog becomes permanently lost or dies, there is no legal entitlement to a refund of the registration fees for the balance of the registration year. Some councils have a formal refund policy and some will consider offering a refund on compassionate grounds or in exceptional circumstances. These refund decisions are a matter for councils. If councils decide to issue a refund (portion or whole), the statutory percentage payable to the Dog and Cat Management Fund is retained.

Cat Registration Fees

The Board does not retain a portion of cat registration fees. Refund decisions are a matter for councils.

Breeder Registration Fees

Breeder registration fees for dogs are set by the Board and collected via Dogs and Cats Online. The Board retains 100 percent of breeder registration fees for the Dog and Cat Management Fund. Breeder registration fees are payable throughout the financial year, 1 July to 30 June, and expire on 30 June annually.

Where an error has been made in the payment process in Dogs and Cats Online resulting in a duplicate payment or over payment, or where an owner unnecessarily registers as a breeder and their dogs and/or cats are already compliant with desexing requirements, a refund is appropriate.

The Board does not refund breeder registration fees for other reasons such as, but not limited to, where a breeder does not sell a dog or cat they have bred in that year, or where a breeder decides to cease being a breeder during the financial year.

Requests for breeder refunds can be made to dcmb@sa.gov.au


Updated 22 June 2021